:root{--island-brand:#0f766e;--island-brand-dark:#115e59;--island-brand-contrast:#fff;--surface:#fff;--surface-sunken:#f6f7f9;--surface-raised:#fff;--border:#e3e6ea;--text:#16202a;--text-muted:#5b6875;--danger:#b42318;--warning:#b54708;--success:#067647;--radius:8px;--gap:12px;--font:system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark}@media (prefers-color-scheme:dark){:root{--lightningcss-light: ;--lightningcss-dark:initial;--surface:#131a21;--surface-sunken:#0d1318;--surface-raised:#1b242d;--border:#2a3540;--text:#e8edf2;--text-muted:#9aa8b5}}*{box-sizing:border-box}body{font-family:var(--font);background:var(--surface-sunken);color:var(--text);margin:0;font-size:15px;line-height:1.5}button{font:inherit;cursor:pointer;border-radius:var(--radius);border:1px solid var(--border);background:var(--surface-raised);color:var(--text);padding:8px 14px}button:hover:not(:disabled){border-color:var(--island-brand)}button:disabled{opacity:.55;cursor:not-allowed}button.primary{background:var(--island-brand);border-color:var(--island-brand);color:var(--island-brand-contrast)}button.primary:hover:not(:disabled){background:var(--island-brand-dark)}button.danger{color:var(--danger);border-color:var(--danger)}input,textarea{font:inherit;color:var(--text);background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);width:100%;padding:9px 11px}input:focus-visible,textarea:focus-visible,button:focus-visible,a:focus-visible{outline:2px solid var(--island-brand);outline-offset:2px}.app{grid-template-rows:auto 1fr;height:100vh;display:grid}.topbar{align-items:center;gap:var(--gap);background:var(--surface);border-bottom:1px solid var(--border);padding:10px 16px;display:flex}.topbar .brand{color:var(--island-brand);font-weight:650}.spacer{flex:1}.muted{color:var(--text-muted)}.small{font-size:13px}.workspace{grid-template-columns:minmax(280px,360px) 1fr;min-height:0;display:grid}@media (width<=900px){.workspace{grid-template-columns:1fr}}.panel{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;min-height:0;display:flex}.panel-header{border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:8px;padding:12px 14px;display:flex}.scroll{flex:1;min-height:0;overflow-y:auto}.queue-item{text-align:left;border:none;border-bottom:1px solid var(--border);background:0 0;border-radius:0;width:100%;padding:12px 14px;display:block}.queue-item:hover{background:var(--surface-sunken)}.queue-item[aria-current=true]{background:var(--surface-sunken);box-shadow:inset 3px 0 0 var(--island-brand)}.row{align-items:center;gap:8px;display:flex}.tag{border:1px solid var(--border);color:var(--text-muted);white-space:nowrap;border-radius:999px;padding:1px 8px;font-size:12px}.tag.awaiting{color:var(--warning);border-color:var(--warning)}.tag.live{color:var(--success);border-color:var(--success)}.tag.closed{color:var(--text-muted)}.conversation{grid-template-columns:1fr minmax(260px,320px);min-height:0;display:grid}@media (width<=1200px){.conversation{grid-template-columns:1fr}}.transcript{background:var(--surface-sunken);flex-direction:column;min-height:0;display:flex}.messages{flex-direction:column;flex:1;gap:10px;min-height:0;padding:16px;display:flex;overflow-y:auto}.bubble{background:var(--surface-raised);border:1px solid var(--border);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:14px;max-width:min(70ch,78%);padding:9px 13px}.bubble.from-customer{align-self:flex-start}.bubble.from-agent,.bubble.from-ai{background:var(--island-brand);border-color:var(--island-brand);color:var(--island-brand-contrast);align-self:flex-end}.bubble.from-ai{background:var(--surface-raised);color:var(--text);border-style:dashed}.bubble.from-system{color:var(--text-muted);background:0 0;border:none;align-self:center;font-size:13px}.bubble.deleted{color:var(--text-muted);font-style:italic}.bubble.emoji-only{background:0 0;border:none;padding:2px 6px;font-size:34px;line-height:1.2}.meta{color:var(--text-muted);margin-top:3px;font-size:12px}.bubble.from-agent .meta{color:color-mix(in srgb, var(--island-brand-contrast) 80%, transparent)}.composer{border-top:1px solid var(--border);background:var(--surface);align-items:flex-end;gap:8px;padding:12px;display:flex}.composer textarea{resize:vertical;min-height:42px;max-height:180px}.sidebar{background:var(--surface);border-left:1px solid var(--border);min-height:0;overflow-y:auto}.section{border-bottom:1px solid var(--border);padding:14px}.section h3{text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);margin:0 0 8px;font-size:13px}.field{justify-content:space-between;gap:12px;padding:3px 0;font-size:14px;display:flex}.field dt{color:var(--text-muted);margin:0}.field dd{text-align:right;overflow-wrap:anywhere;margin:0}.note{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-sunken);white-space:pre-wrap;margin-bottom:8px;padding:9px 11px}.centered{place-items:center;height:100%;padding:24px;display:grid}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;flex-direction:column;gap:12px;width:min(400px,100%);padding:24px;display:flex}.error{color:var(--danger);font-size:14px}.status-dot{background:var(--text-muted);border-radius:50%;flex:none;width:8px;height:8px}.status-dot.open{background:var(--success)}.status-dot.reconnecting{background:var(--warning)}.status-dot.closed{background:var(--danger)}.typing{color:var(--text-muted);min-height:20px;padding:0 16px 8px;font-size:13px}.admin-body{background:var(--surface-sunken);flex:1;overflow-y:auto}.admin-form{flex-direction:column;gap:18px;max-width:780px;margin:0 auto;padding:24px 20px 80px;display:flex}.admin-form .card{flex-direction:column;gap:14px;padding:18px;display:flex}.admin-form h2{margin:0;font-size:15px;font-weight:650}.admin-form label{flex-direction:column;gap:5px;font-size:13px;font-weight:550;display:flex}.admin-form label.checkbox{flex-direction:row;align-items:flex-start;gap:9px;font-weight:500}.admin-form input[type=text],.admin-form textarea,.admin-form select{font:inherit;color:inherit;background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:8px 10px;font-weight:400}.admin-form textarea{resize:vertical;line-height:1.55}.hint{color:var(--text-muted);font-size:12px;font-weight:400;line-height:1.5}.tab{color:inherit;opacity:.75;border-radius:7px;padding:5px 11px;font-size:13px;text-decoration:none}.tab.active{background:var(--surface);opacity:1;font-weight:600}.sticky-actions{background:var(--surface);border:1px solid var(--border);border-radius:10px;align-items:center;gap:10px;padding:12px;position:sticky;bottom:0}.chips{flex-wrap:wrap;gap:6px;margin:0;padding:0;list-style:none;display:flex}.chips li{background:var(--surface-sunken);border:1px solid var(--border);border-radius:999px;align-items:center;gap:6px;padding:4px 6px 4px 12px;font-size:12px;display:inline-flex}.chips button{cursor:pointer;color:var(--text-muted);background:0 0;border:none;padding:0 4px;font-size:15px;line-height:1}.grid{border-collapse:collapse;width:100%}.grid td{border-top:1px solid var(--border);vertical-align:top;padding:10px 6px}.grid tr:first-child td{border-top:none}.grid td.right{text-align:right;white-space:nowrap}.stats{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;display:grid}.stat-value{font-variant-numeric:tabular-nums;font-size:22px;font-weight:650}.stat-label{color:var(--text-muted);margin-top:2px;font-size:12px}.bars{flex-direction:column;gap:7px;margin:0;padding:0;list-style:none;display:flex}.bars li{grid-template-columns:minmax(120px,34%) 1fr auto;align-items:center;gap:10px;font-size:13px;display:grid}.bar-label{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.bar{background:var(--island-brand);border-radius:5px;min-width:2px;height:9px}.bar-count{font-variant-numeric:tabular-nums;color:var(--text-muted)}.composer-wrap{border-top:1px solid var(--border);background:var(--surface)}.composer-wrap .composer{border-top:none}.product-picker{flex-direction:column;gap:2px;max-height:260px;padding:8px 12px 0;display:flex;overflow-y:auto}.product-option{border-radius:var(--radius);text-align:left;cursor:pointer;font:inherit;color:inherit;background:0 0;border:none;align-items:center;gap:10px;padding:8px;display:flex}.product-option:hover,.product-option:focus-visible{background:var(--surface-sunken)}.product-option img{object-fit:cover;background:var(--surface-sunken);border-radius:6px;flex:none;width:34px;height:34px}.product-dismiss{cursor:pointer;font:inherit;background:0 0;border:none;align-self:flex-start;padding:4px 8px;text-decoration:underline}.product-chips{flex-wrap:wrap;align-items:center;gap:6px;padding:8px 12px 0;display:flex}.product-chips .chip{border:1px solid var(--border);border-radius:999px;align-items:center;gap:6px;padding:4px 6px 4px 10px;font-size:12px;display:inline-flex}.product-chips .chip button{cursor:pointer;font:inherit;color:var(--text-muted);background:0 0;border:none;line-height:1}.product-cards{flex-direction:column;gap:6px;margin-top:8px;display:flex}.product-card{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);color:var(--text);align-items:center;gap:10px;padding:8px;text-decoration:none;display:flex}.product-card:hover{border-color:var(--island-brand)}.product-card img{object-fit:cover;background:var(--surface-sunken);border-radius:6px;flex:none;width:40px;height:40px}.product-card .detail{flex-direction:column;min-width:0;display:flex}.product-card .price{color:var(--island-brand);font-size:12px;font-weight:600}