:root{--island-brand:#0d3b5d;--island-brand-dark:#0a2e49;--island-brand-contrast:#fff;--island-accent:#1fa3d1;--island-accent-dark:#157fa6;--island-accent-soft:#1fa3d117;--surface:#fff;--surface-sunken:#f1f7fb;--surface-raised:#fff;--border:#e1ecf4;--border-strong:#cfe0ee;--text:#12283a;--text-muted:#7a94a8;--danger:#b42318;--warning:#b54708;--success:#067647;--online:#22c55e;--radius:10px;--radius-lg:16px;--gap:12px;--shadow-sm:0 1px 2px #0d3b5d0f;--shadow-md:0 8px 24px #0d3b5d1a;--shadow-lg:0 18px 44px #0d3b5d29;--font:system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}*{box-sizing:border-box}body{font-family:var(--font);background:var(--surface-sunken);color:var(--text);margin:0;font-size:15px;line-height:1.5}button{font:inherit;cursor:pointer;border-radius:var(--radius);border:1px solid var(--border-strong);background:var(--surface-raised);color:var(--text);padding:8px 14px;font-weight:550;transition:background-color .12s,border-color .12s,box-shadow .12s}button:hover:not(:disabled){border-color:var(--island-accent);background:var(--surface-sunken)}button:active:not(:disabled){transform:translateY(1px)}button:disabled{opacity:.55;cursor:not-allowed}button.primary{background:linear-gradient(135deg, var(--island-brand), var(--island-accent-dark));border-color:var(--island-brand);color:var(--island-brand-contrast);box-shadow:var(--shadow-sm)}button.primary:hover:not(:disabled){background:linear-gradient(135deg, var(--island-brand-dark), var(--island-brand));border-color:var(--island-brand-dark)}button.danger{color:var(--danger);border-color:color-mix(in srgb, var(--danger) 45%, var(--border))}button.danger:hover:not(:disabled){background:color-mix(in srgb, var(--danger) 8%, var(--surface));border-color:var(--danger)}button.icon{justify-content:center;align-items:center;width:34px;height:34px;padding:0;font-size:15px;line-height:1;display:inline-flex}input,textarea{font:inherit;color:var(--text);background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius);width:100%;padding:9px 12px;transition:border-color .12s,box-shadow .12s}input::placeholder,textarea::placeholder{color:var(--text-muted)}input:focus,textarea:focus{border-color:var(--island-accent);box-shadow:0 0 0 3px var(--island-accent-soft)}input:focus-visible,textarea:focus-visible,button:focus-visible,a:focus-visible{outline:2px solid var(--island-accent);outline-offset:2px}input:focus-visible,textarea:focus-visible{outline-offset:0;outline-color:#0000}.app{height:var(--island-viewport-height,100dvh);max-height:var(--island-viewport-height,100dvh);grid-template-rows:auto 1fr;display:grid}.topbar{background:var(--surface);border-bottom:1px solid var(--border);box-shadow:var(--shadow-sm);z-index:2;align-items:center;gap:10px;padding:9px 16px;display:flex;position:relative}.topbar .brand{letter-spacing:-.01em;color:var(--island-brand);white-space:nowrap;align-items:center;gap:9px;font-weight:700;display:inline-flex}.topbar .brand:before{content:"";background:linear-gradient(135deg, var(--island-brand) 0%, var(--island-accent) 130%);border-radius:50%;flex:none;width:22px;height:22px}@media (width<=640px){.topbar .brand .brand-long{display:none}}.spacer{flex:1}.muted{color:var(--text-muted)}.small{font-size:13px}.topbar .whoami{text-overflow:ellipsis;white-space:nowrap;max-width:26ch;overflow:hidden}@media (width<=900px){.topbar .whoami{display:none}}.workspace{grid-template-columns:minmax(300px,380px) 1fr;min-height:0;display:grid}@media (width<=900px){.workspace{grid-template-columns:1fr}.workspace.has-conversation>.panel{display:none}}.back-to-queue{display:none}@media (width<=900px){.back-to-queue{order:-1;align-items:center;gap:6px;padding:6px 10px;display:inline-flex}}.panel{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;min-height:0;display:flex}.panel-header{border-bottom:1px solid var(--border);background:var(--surface);flex-wrap:wrap;align-items:center;gap:8px;padding:10px 12px;display:flex}.scroll{scrollbar-width:thin;scrollbar-color:var(--border-strong) transparent;flex:1;min-height:0;overflow-y:auto}.segmented{background:var(--surface-sunken);border:1px solid var(--border);border-radius:var(--radius);scrollbar-width:none;flex:1;gap:2px;min-width:0;padding:3px;display:flex;overflow-x:auto}.segmented::-webkit-scrollbar{display:none}.segmented button{min-width:max-content;color:var(--text-muted);box-shadow:none;background:0 0;border:none;border-radius:7px;flex:1;padding:5px 9px;font-size:13px;font-weight:550}.segmented button:hover:not(:disabled){color:var(--text);background:#ffffffb3}.segmented button[aria-pressed=true]{background:var(--surface);color:var(--island-brand);box-shadow:var(--shadow-sm)}.queue-item{text-align:left;border:none;border-bottom:1px solid var(--border);background:0 0;border-radius:0;align-items:flex-start;gap:10px;width:100%;padding:11px 12px;font-weight:400;display:flex}.queue-item:hover{background:var(--surface-sunken);transform:none}.queue-item:active:not(:disabled){transform:none}.queue-item[aria-current=true]{background:var(--island-accent-soft);box-shadow:inset 3px 0 0 var(--island-accent)}.queue-avatar{letter-spacing:.02em;width:34px;height:34px;color:var(--island-brand);background:var(--island-accent-soft);box-shadow:inset 0 0 0 1px var(--border);border-radius:50%;flex:none;justify-content:center;align-items:center;font-size:12px;font-weight:700;display:inline-flex}.queue-item[aria-current=true] .queue-avatar{background:linear-gradient(135deg, var(--island-brand), var(--island-accent));color:#fff;box-shadow:none}.queue-body{flex-direction:column;flex:1;gap:5px;min-width:0;display:flex}.queue-top{align-items:baseline;gap:8px;display:flex}.queue-name{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.queue-time{color:var(--text-muted);font-variant-numeric:tabular-nums;flex:none;margin-left:auto;font-size:12px}.queue-tags{flex-wrap:wrap;align-items:center;gap:5px;min-width:0;display:flex}.queue-count{color:var(--text-muted);font-variant-numeric:tabular-nums;font-size:12px}.row{align-items:center;gap:8px;display:flex}.tag{border:1px solid var(--border);background:var(--surface-sunken);color:var(--text-muted);white-space:nowrap;border-radius:999px;padding:2px 8px;font-size:11.5px;font-weight:550}.tag.awaiting{color:var(--warning);border-color:color-mix(in srgb, var(--warning) 30%, transparent);background:color-mix(in srgb, var(--warning) 10%, var(--surface))}.tag.live{color:var(--success);border-color:color-mix(in srgb, var(--success) 30%, transparent);background:color-mix(in srgb, var(--success) 10%, var(--surface))}.tag.closed{color:var(--text-muted)}.suggestion{border:1px solid var(--border);border-left:3px solid var(--island-brand-dark);background:var(--surface-sunken);border-radius:10px;margin:0 14px 8px;padding:10px 12px}.suggestion-head{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:6px;display:flex}.suggestion-text{white-space:pre-wrap;max-height:180px;margin:0 0 10px;overflow-y:auto}.tag.warn{color:var(--warning);border-color:var(--warning)}.touch-only{display:none}@media (pointer:coarse){.touch-only{display:inline-flex}}.presence{color:var(--text-muted);white-space:nowrap;align-items:center;gap:6px;font-size:12px;display:inline-flex}.presence-dot{background:var(--text-muted);width:8px;height:8px;box-shadow:inset 0 0 0 1px var(--surface);border-radius:999px}.presence.online{color:var(--success)}.presence.online .presence-dot{background:var(--online);box-shadow:none}.conversation{grid-template-columns:1fr minmax(260px,330px);min-height:0;display:grid}@media (width<=1200px){.conversation{flex-direction:column;display:flex}.conversation>.sidebar{border-left:none;border-bottom:1px solid var(--border);flex:none;order:-1;max-height:32vh}.conversation>.transcript{flex:1;min-height:0}}.transcript{background:var(--surface-sunken);flex-direction:column;min-height:0;display:flex}.messages{flex-direction:column;flex:1;gap:10px;min-height:0;padding:16px;display:flex;overflow-y:auto}.bubble{border-radius:var(--radius-lg);background:var(--surface-raised);border:1px solid var(--border);max-width:min(70ch,78%);box-shadow:var(--shadow-sm);white-space:pre-wrap;overflow-wrap:anywhere;padding:9px 14px}.bubble.from-customer{border-bottom-left-radius:5px;align-self:flex-start}.bubble.from-agent,.bubble.from-ai{border-bottom-right-radius:5px;align-self:flex-end}.bubble.from-agent{background:linear-gradient(135deg, var(--island-brand), var(--island-accent-dark));color:var(--island-brand-contrast);border-color:#0000}.bubble.from-ai{background:var(--surface-raised);color:var(--text);border-color:var(--border-strong);box-shadow:none;border-style:dashed}.bubble.from-system{box-shadow:none;color:var(--text-muted);text-align:center;background:0 0;border:none;align-self:center;font-size:13px}.bubble.deleted{color:var(--text-muted);font-style:italic}.bubble.emoji-only{background:0 0;border:none;padding:2px 6px;font-size:34px;line-height:1.2}.meta{color:var(--text-muted);margin-top:3px;font-size:12px}.bubble.from-agent .meta{color:color-mix(in srgb, var(--island-brand-contrast) 80%, transparent)}.composer{border-top:1px solid var(--border);background:var(--surface);align-items:flex-end;gap:7px;padding:10px 12px 12px;display:flex}.composer textarea{resize:vertical;border-radius:var(--radius-lg);min-height:42px;max-height:180px;padding:10px 14px}.composer>button{flex:none;align-self:flex-end}.composer>button.primary{border-radius:var(--radius-lg);min-height:42px;padding:10px 18px}.sidebar{background:var(--surface);border-left:1px solid var(--border);scrollbar-width:thin;scrollbar-color:var(--border-strong) transparent;min-height:0;overflow-y:auto}.section{border-bottom:1px solid var(--border);padding:14px}.section h3{text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);margin:0 0 10px;font-size:11.5px;font-weight:700}.field{grid-template-columns:minmax(0,7.5em) 1fr;align-items:baseline;gap:2px 12px;padding:3px 0;font-size:14px;display:grid}.field dt{color:var(--text-muted);overflow-wrap:anywhere;margin:0}.field dd{overflow-wrap:anywhere;margin:0;font-weight:500}.note{border:1px solid var(--border);border-left:3px solid var(--island-accent);border-radius:var(--radius);background:var(--surface-sunken);white-space:pre-wrap;margin-bottom:8px;padding:9px 11px}.centered{place-items:center;height:100%;padding:24px;display:grid}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);flex-direction:column;gap:12px;width:min(400px,100%);padding:24px;display:flex}.error{color:var(--danger);font-size:14px}.status-dot{background:var(--text-muted);border-radius:50%;flex:none;width:8px;height:8px}.status-dot.open{background:var(--online)}.status-dot.reconnecting{background:var(--warning)}.status-dot.closed{background:var(--danger)}.typing{color:var(--text-muted);min-height:20px;padding:0 16px 8px;font-size:13px}.admin-body{background:var(--surface-sunken);flex:1;overflow-y:auto}.admin-form{flex-direction:column;gap:18px;max-width:780px;margin:0 auto;padding:24px 20px 80px;display:flex}.admin-form .card{flex-direction:column;gap:14px;padding:18px;display:flex}.admin-form h2{margin:0;font-size:15px;font-weight:650}.admin-form label{flex-direction:column;gap:5px;font-size:13px;font-weight:550;display:flex}.admin-form label.checkbox{flex-direction:row;align-items:flex-start;gap:9px;font-weight:500}.admin-form input[type=text],.admin-form textarea,.admin-form select{font:inherit;color:inherit;background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:8px 10px;font-weight:400}.admin-form textarea{resize:vertical;line-height:1.55}.hint{color:var(--text-muted);font-size:12px;font-weight:400;line-height:1.5}.tab{color:inherit;opacity:.75;border-radius:7px;padding:5px 11px;font-size:13px;text-decoration:none}.tab.active{background:var(--surface);opacity:1;font-weight:600}.sticky-actions{background:var(--surface);border:1px solid var(--border);border-radius:10px;align-items:center;gap:10px;padding:12px;position:sticky;bottom:0}.chips{flex-wrap:wrap;gap:6px;margin:0;padding:0;list-style:none;display:flex}.chips li{background:var(--surface-sunken);border:1px solid var(--border);border-radius:999px;align-items:center;gap:6px;padding:4px 6px 4px 12px;font-size:12px;display:inline-flex}.chips button{cursor:pointer;color:var(--text-muted);background:0 0;border:none;padding:0 4px;font-size:15px;line-height:1}.grid{border-collapse:collapse;width:100%}.grid td{border-top:1px solid var(--border);vertical-align:top;padding:10px 6px}.grid tr:first-child td{border-top:none}.grid td.right{text-align:right;white-space:nowrap}.stats{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;display:grid}.stat-value{font-variant-numeric:tabular-nums;font-size:22px;font-weight:650}.stat-label{color:var(--text-muted);margin-top:2px;font-size:12px}.bars{flex-direction:column;gap:7px;margin:0;padding:0;list-style:none;display:flex}.bars li{grid-template-columns:minmax(120px,34%) 1fr auto;align-items:center;gap:10px;font-size:13px;display:grid}.bar-label{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.bar{background:var(--island-brand);border-radius:5px;min-width:2px;height:9px}.bar-count{font-variant-numeric:tabular-nums;color:var(--text-muted)}.composer-wrap{border-top:1px solid var(--border);background:var(--surface)}.composer-wrap .composer{border-top:none}.product-picker{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);max-height:260px;box-shadow:var(--shadow-md);flex-direction:column;gap:2px;margin:8px 12px 6px;padding:6px;display:flex;overflow-y:auto}.product-option{border-radius:var(--radius);text-align:left;cursor:pointer;font:inherit;color:inherit;background:0 0;border:none;align-items:center;gap:10px;padding:8px;display:flex}.product-option:hover,.product-option:focus-visible{background:var(--surface-sunken)}.product-option img{object-fit:cover;background:var(--surface-sunken);border-radius:6px;flex:none;width:34px;height:34px}.product-dismiss{cursor:pointer;font:inherit;background:0 0;border:none;align-self:flex-start;padding:4px 8px;text-decoration:underline}.product-chips{flex-wrap:wrap;align-items:center;gap:6px;padding:8px 12px 0;display:flex}.product-chips .chip{border:1px solid var(--border);border-radius:999px;align-items:center;gap:6px;padding:4px 6px 4px 10px;font-size:12px;display:inline-flex}.product-chips .chip button{cursor:pointer;font:inherit;color:var(--text-muted);background:0 0;border:none;line-height:1}.product-cards{flex-direction:column;gap:6px;margin-top:8px;display:flex}.product-card{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);color:var(--text);align-items:center;gap:10px;padding:8px;text-decoration:none;display:flex}.product-card:hover{border-color:var(--island-brand)}.product-card img{object-fit:cover;background:var(--surface-sunken);border-radius:6px;flex:none;width:40px;height:40px}.product-card .detail{flex-direction:column;min-width:0;display:flex}.product-card .price{color:var(--island-brand);font-size:12px;font-weight:600}.emoji-toggle{background:var(--surface);border:1px solid var(--border-strong);cursor:pointer;border-radius:50%;flex:none;justify-content:center;align-self:flex-end;align-items:center;width:38px;height:38px;padding:0;font-size:17px;line-height:1;display:inline-flex}.emoji-toggle:hover:not(:disabled){background:var(--island-accent-soft);border-color:var(--island-accent)}.emoji-toggle:disabled{opacity:.5;cursor:default}.emoji-toggle[aria-expanded=true]{background:var(--island-accent-soft);border-color:var(--island-accent)}.emoji-picker{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);max-height:140px;box-shadow:var(--shadow-md);flex-wrap:wrap;gap:2px;margin:0 12px 6px;padding:8px;display:flex;overflow-y:auto}.emoji-picker button{cursor:pointer;background:0 0;border:none;border-radius:6px;padding:5px;font-size:20px;line-height:1}.emoji-picker button:hover{background:#0000000f}.attachments{flex-direction:column;gap:6px;margin-top:6px;display:flex}.attachment-image{object-fit:cover;background:#0000000a;border:1px solid #00000014;border-radius:8px;width:auto;max-width:260px;max-height:260px;display:block}.queue-item.is-unread{background:var(--island-accent-soft)}.queue-item.is-unread .queue-name{font-weight:700}.unread-count{background:var(--island-accent);color:#fff;text-align:center;font-variant-numeric:tabular-nums;border-radius:10px;flex:none;min-width:20px;height:20px;margin-left:2px;padding:0 6px;font-size:12px;font-weight:700;line-height:20px}@keyframes queue-row-in{0%{opacity:0}}.queue-row{animation:.2s ease-out queue-row-in}@media (prefers-reduced-motion:reduce){.queue-row{animation:none}}.queue-row{align-items:flex-start;display:flex}.queue-row .queue-item{flex:1;min-width:0}.queue-check{cursor:pointer;width:16px;height:16px;accent-color:var(--island-accent);flex:none;margin:19px 0 0 12px}.bulk-bar{background:var(--surface-sunken);align-items:center;gap:8px}.bulk-bar label{cursor:pointer;align-items:center;gap:6px;display:flex}.attachment-open{cursor:zoom-in;background:0 0;border:none;padding:0;display:block}.lightbox{z-index:900;background:#0a202aeb;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.lightbox img{border-radius:10px;max-width:100%;max-height:100%;display:block}.lightbox-close{color:#16202a;cursor:pointer;background:#fffffff0;border:none;border-radius:50%;width:38px;height:38px;font-size:17px;line-height:1;position:absolute;top:16px;right:16px}.avatar-field{flex-wrap:wrap;align-items:flex-start;gap:16px;display:flex}.avatar-preview{object-fit:cover;letter-spacing:.02em;width:72px;height:72px;color:var(--island-brand);background:var(--island-accent-soft);box-shadow:inset 0 0 0 1px var(--border);border-radius:50%;flex:none;justify-content:center;align-items:center;font-size:22px;font-weight:700;display:inline-flex}.avatar-actions{flex-direction:column;gap:6px;min-width:0;display:flex}.bubble-sender{color:var(--text-muted);align-items:center;gap:6px;margin-bottom:3px;font-size:12px;display:flex}.bubble-face{object-fit:cover;width:20px;height:20px;color:var(--island-brand);background:var(--island-accent-soft);box-shadow:inset 0 0 0 1px var(--border);border-radius:50%;flex:none;justify-content:center;align-items:center;font-size:9px;font-weight:700;display:inline-flex}.bubble-face.is-assistant{background:linear-gradient(135deg, var(--island-brand), var(--island-accent));color:#fff;box-shadow:none}